Best Domiciliary Care Software UK 2026 — 7 Platforms Compared

What Is Domiciliary Care Software?

Domiciliary care software (also called home care software) is a digital platform that helps care agencies manage their daily operations. Instead of using paper rotas, handwritten MAR charts and spreadsheets, agencies use one system to handle scheduling, care logging, medication management, staff tracking and compliance.

In 2026, the best platforms also include AI-powered care planning, clinical assessments and built-in regulatory compliance for CIW (Wales) and CQC (England).

How We Ranked These Platforms

We evaluated each platform across 10 criteria that matter most to UK domiciliary care agencies:

• Feature completeness — Does it cover scheduling, care logging, eMAR, GPS, compliance and invoicing in one system?
• CIW and CQC compliance — Does it include built-in regulatory tools, not just generic tick-boxes?
• Mobile app quality — Can carers complete all tasks from their phone?
• Pricing and value — What do you actually pay, including per-user fees and add-ons?
• Clinical assessments — Are tools like Waterlow, MUST, NEWS2 and Falls Risk included?
• AI features — Does it use AI to reduce admin time?
• Ease of setup — Can a small agency get started without an IT team?
• GPS and tracking — Is visit verification built in?
• Family portal — Can families see care records?
• Welsh language support — Important for agencies in Wales

1. CareCallAI — Best Overall

Price: From £99/month (no per-user fees) Best for: Domiciliary care agencies in Wales and England wanting everything in one platform Website: carecallai.co.uk

CareCallAI is the only domiciliary care platform that combines full care management with built-in CIW and CQC compliance in a single system. Developed in Wales by Accredilink, it was built specifically for the UK care sector rather than adapted from a generic scheduling tool.

What sets it apart:

• Pre-populated CIW regulation forms — The only platform with actual CIW form templates. Fill in inspection evidence directly from your data rather than creating documents from scratch.
• 7 clinical assessments built in — Waterlow, MUST, NEWS2, Falls Risk, Abbey Pain Scale, Barthel Index and SALT. Scores are calculated automatically. No add-on cost.
• AI care plan drafting — CareCallAI's AI assistant generates person-centred care plans from assessment data. Review, edit and approve in minutes instead of hours.
• No per-user fees — Flat monthly pricing. Add unlimited carers without extra charges.
• RISCA Reg 36 supervision tracking — Automatic 12-weekly supervision alerts for all staff with full audit trail.
• 50+ automated compliance checks — Live compliance scoring dashboard shows exactly where you stand.

CareCallAI also includes scheduling with multi-area rotas, electronic MAR charts, GPS check-in, staff management, invoicing, a family portal and a native mobile app for iOS and Android. Every feature is included in every plan.

Limitations: Newer to the market than some competitors. No NHS Assured certification yet.

Verdict: If you want one platform that genuinely covers everything — including CIW compliance, clinical assessments and AI — CareCallAI offers the best value in the market at a fraction of the cost of alternatives.

Start a free trial at carecallai.co.uk

2. Birdie — Best for Large English Agencies

Price: From £249/month + per-user fees Best for: Larger CQC-regulated agencies in England Website: birdie.care

Birdie is one of the most well-known names in UK home care software. It offers solid care management features including scheduling, care logging, medication management and a mobile app.

Strengths:

• Strong brand recognition and large user base
• Good mobile app for carers
• Integrations with third-party payroll systems
• Comprehensive reporting dashboard

Limitations:

• No CIW compliance module — not suitable for Welsh agencies
• Per-user fees increase costs as you grow
• No built-in clinical assessments (Waterlow, MUST, NEWS2)
• No AI care plan drafting
• Significantly more expensive than alternatives

Verdict: A solid choice for established English agencies with budget to spare, but lacks the Welsh compliance tools and clinical features that smaller or Welsh agencies need.

Compare CareCallAI vs Birdie

3. CarePlanner — Best for Scheduling-Focused Agencies

Price: From £199/month + per-user fees Best for: Agencies that prioritise scheduling above other features Website: careplanner.co.uk

CarePlanner has been in the market for over a decade and is known for its scheduling and rota management capabilities. It handles complex scheduling scenarios well.

Strengths:

• Mature scheduling system with good route optimisation
• Established in the UK market
• Decent mobile app
• Good for agencies managing travel time between visits

Limitations:

• No CIW compliance module
• Limited clinical assessment tools
• No AI features
• eMAR and compliance are basic compared to dedicated platforms
• Per-user pricing model increases costs

Verdict: If scheduling is your primary concern and you do not need compliance automation or clinical tools, CarePlanner is a reliable option. However, it lacks the breadth of features offered by newer platforms.

Compare CareCallAI vs CarePlanner

4. Log my Care — Best Free Option for Startups

Price: Free plan available; paid plans from £150/month Best for: Very small agencies or startups testing digital care records Website: logmycare.co.uk

Log my Care gained attention with its free plan for small teams. It covers basic care logging and some scheduling features.

Strengths:

• Free plan for up to 5 users
• Simple, clean interface
• Basic care logging works well
• Good for agencies transitioning from paper

Limitations:

• Free plan is very limited
• No CIW compliance module
• No clinical assessments
• No AI features
• Paid plans become expensive at scale
• GPS tracking and eMAR are limited

Verdict: A good starting point for very small agencies that want to try digital care records for free. Most agencies outgrow it quickly and need to switch to a more complete platform.

Compare CareCallAI vs Log my Care

5. PASS by everyLIFE Technologies — Best for NHS-Connected Agencies

Price: Custom pricing (typically £200+/month) Best for: Agencies working closely with NHS services Website: everylifetechnologies.com

PASS (Professional Audit Support System) is used by over 1,250 care providers and carries the NHS Assured certification, which makes it attractive to agencies that work within NHS pathways.

Strengths:

• NHS Assured certification
• Good care planning features
• Established user base (1,250+ providers)
• Digital Social Care Record (DSCR) certified

Limitations:

• No CIW-specific compliance module
• No built-in clinical assessments
• No AI features
• Custom pricing means no transparency on cost
• Interface can feel dated compared to newer platforms

Verdict: If NHS integration and certification are important to your agency, PASS is worth considering. For agencies that prioritise modern features, CIW compliance or cost transparency, newer platforms offer more.

6. Connecteam — Best General Workforce Tool (Not Care-Specific)

Price: From £29/month (basic plan) Best for: Agencies that just need basic scheduling and communication Website: connecteam.com

Connecteam is not a care-specific platform — it is a general workforce management tool used across industries including retail, construction and hospitality. Some care agencies use it for basic scheduling and communication.

Strengths:

• Very affordable for basic scheduling
• Good communication features (chat, updates)
• Simple time tracking
• Works across industries

Limitations:

• Not built for care — no eMAR, no care logging, no compliance
• No CIW or CQC compliance features
• No clinical assessments
• No family portal
• Not suitable as a standalone care management system

Verdict: Connecteam is a general workforce tool, not a care platform. It may work as a cheap scheduling add-on, but it cannot replace proper domiciliary care software.

Compare CareCallAI vs Connecteam

7. Care Control — Best for Care Homes

Price: Custom pricing Best for: Residential care homes rather than domiciliary agencies Website: carecontrolsystems.co.uk

Care Control has been in the market for years and is particularly strong in the residential care home sector. It carries NHS Assured certification.

Strengths:

• Strong in residential care home management
• NHS Assured certification
• Good medication management
• Established brand with 1,000+ users

Limitations:

• Primarily designed for care homes, not domiciliary care
• No transparent pricing
• No AI features
• CIW compliance is limited compared to purpose-built tools
• Interface is functional but dated

Verdict: A solid choice for residential care homes. Domiciliary care agencies will find better options in platforms built specifically for home care.

Which Domiciliary Care Software Should You Choose?

Choose CareCallAI if you want the most complete platform at the best price, especially if you operate in Wales or need CIW compliance.

Choose Birdie if you are a large English agency with budget for premium pricing and do not need CIW or clinical assessments.

Choose CarePlanner if scheduling complexity is your primary concern and you are happy with basic compliance tools.

Choose Log my Care if you are a startup with fewer than 5 staff and want to try digital records for free before committing.

Choose PASS if NHS Assured certification is a requirement for your contracts.

Choose Connecteam if you only need basic scheduling and are not looking for a proper care management platform.

Getting Started

The best way to choose is to try the platforms that interest you. Most offer free trials or demos.

CareCallAI offers a 7-day free trial with no card required. Every feature is available during the trial, including CIW compliance, clinical assessments and the AI assistant.

If you are a Welsh care agency, CareCallAI is the only platform with native CIW compliance. No other software offers pre-populated CIW regulation forms, RISCA supervision tracking and Welsh language support in one system.

For questions about switching from another provider, CareCallAI supports CSV data import and the support team will help you migrate. Most agencies are fully switched over within a week.